Terms and Conditions

Terms, Conditions & Privacy

Terms & Conditions – Effective 24th March , 2018. Customer by taking our service(s) will agree and accept following terms & conditions.

Services –

We provide exclusive chauffeur services, for you to travel in ease and comfort in your own vehicle .

Our services are available exclusively from 7.00 p.m. to 12.00 a.m. However, special services can be provided on request and availability.

We reserve the right to accept /cancel bookings.

our service will not be provided via express way routes

Bookings –

Bookings are accepted via online booking or telephone.

All bookings are confirmed via SMS with booking reference number.

You may make any changes to the booking, subject to at least 2 hour prior notification to the management.

Chauffeurs do not have the authority to alter the booked times, pick up or drop off destination or routes without the prior consent of the management.

You would be charged an additional fee for deviations from the original booking instructions. Such additional payments should be made to the Chauffeur at the drop off location or at the end of the provision of services.

our chauffeur report booked time, actual start time , vehicle meter reading at start and end

Rates –

we charge 2000/= as call up charge with complimentary  15Kms . Any more distance will be charged Rs 50 per km.

we complimentary provide 15 minutes waiting time from booking time and it indicated to you with SMS which has chauffeur reached time.

Any excess waiting time will be charged with Rs 250/= per 15 minute slots.

The above rates do not include tolls, parking fees, fuel, meals, and accommodation, entrance fees or other incidental costs.

Payments –

Payment should be made at end of service.

your final bill will be SMS once Chauffeur confirm the trip end.

we accept Cash payments only.

Cancellation – A cancellation fee Rs. 500 will be charged for less than 2 hour notice. No refunds will be made after the Chauffeur has been dispatched for pickup. However, advance payments made will be set off against any future bookings subject to any deductions and will not be refundable.

Chauffeurs – All chauffeurs possess a valid driving license, well trained, polite and courteous. The management would inquire, any complaints related to the chauffeurs, if notified via email with details.

Limitation of Liability

You are entirely responsible for the whereabouts and safekeeping of your personal belongings. We will accept no liability for loss or damage at any time under any circumstances.
Our terms and conditions apply exclusively for the supply of the services mentioned herein and are not binding for additional services.
In any event we will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property for any kind whatsoever and howsoever arising (including but not limited to any negligence or breach of contract by us or the chauffeurs) caused or incurred during or in relation to the provision of service mentioned herein. We accept no liability for any business loss, which includes loss of contracts, loss of profit, loss of revenue or loss of anticipated savings.
We reserve the right to subcontract the provision of the services to our chosen third party subcontractors and our liability is limited to ensuring that we use due care and skill in selection of the subcontractor. In any instance our liability will be only up to the value paid for the services.

Warranty –

The client represents and warrant that he/she the owner of the vehicle used for the provision of services or that he/she has obtained the consent and has the authority to use the vehicle for the provision of service and further represents and warrants that his/her vehicle is insured and posses a valid revenue license.

Indemnity –

Client shall trustworthy on transportation unlawful properties, in the event of disruption; organization obligation shall not accompany.

Unforeseen Circumstances – We will make every effort to arrive at your pick up location on time. However, occasionally; allowance must be made for unforeseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc.

Unacceptable Conduct – We reserve the right to terminate the provision of services at any time in the event the chauffeur is subject to threatening, abusive, unlawful or inappropriate behavior or any other circumstances when a client’s conduct may prejudice the safety of themselves and the chauffeur.

Personal Information

The personal information disclosed to us will be used for the purpose of providing the services only. Your personal information will not be given to any third party except where the purpose relates to fulfilling the obligations related to the services. We may retain your information for use in future bookings. If, at any time you discover that the information held is incorrect, you may contact us to have the information corrected.
We may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable laws. Personal information may be disclosed to identify, contact or bring legal action against anyone, in the event of theft, illegal activity or injury damage caused to any party including the chauffeur.

Force Majeure –

We shall not be liable for any delay, failure of performance of our obligations under these terms and conditions for any cause beyond our reasonable control including act of god, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunication services or any industrial action.

Invalidity –

In the event any provision of these terms and conditions are found by any court or competent authority to be invalid, unlawful or unenforceable in any court having jurisdiction, that provision shall be deemed not to be a part of this terms and conditions, it shall not affect the enforceability of the remainder of the terms and conditions nor shall it affect the validity, lawfulness or enforceability of that provision in any other applicable jurisdiction.

Governing Law and Jurisdiction –

The provisions of this Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and the Parties agree that the Courts of Colombo shall have exclusive jurisdiction in relation to all disputes or matters pertaining or arising under or in relation to this agreement.

Acceptance – The use of our services is considered acceptance of these terms and conditions, deviations from these conditions, will be considered accepted only upon our written consent.

Application and Compliance – This company is related to all directors, employees, officers, agents, advisors, consultants, chauffeurs and riders of “YouDrink-WeDrive”,